We had a fantastic stay, with friendly and attentive staff who provided great service. The hotel is clean with excellent facilities and a great location in the downtown area. We enjoyed the delicious breakfast, which included the tasty wonton soup. we highly recommend this hotel.

Didn't dislike anything about the property.

Loved the fantastic decor and ambiance of the hotel. The staff were welcoming and accommodating. The location was perfect, with easy access to key areas, and the food was great.

The hotel had limited food options on the premises and the stairs posed a small challenge, especially with kids. the experience was exceptional.

During my Easter stay, I appreciated the complimentary drinks and chocolates left in my room as a special touch. The location of the hotel was ideal, offering easy access to shops and restaurants. Additionally, the gym facilities were well-equipped and made my workouts enjoyable.

On the downside, the housekeeping staff lacked attention to detail, replacing used items with new ones unnecessarily. Furthermore, some staff members seemed untrained, resulting in mix-ups with my room service and delays in resolving issues.

What a weekend! The décor and design were beautiful, giving us a perfect mix of nature and city vibes. The staff was incredibly friendly and overall had excellent service. We really appreciated the attention to detail, especially with the flower décor and the delicious food. The location was ideal for exploring nearby attractions and enjoying the vibrant atmosphere. it was an unforgettable experience for us.

The frontline and entry-level staff seemed to lack some training, as they weren't as welcoming as the rest of the staff. There weren't many food options available in the hotel, but we didn't mind exploring the surrounding area instead.

We recently had an unforgettable experience staying at a hotel in the heart of historic Shanghai. The courtyard of the hotel consists of beautifully restored traditional Shikumen houses. Our room was well-equipped with excellent amenities and a comfortable bed and bathroom. The attentive staff provided excellent service from check-in to check-out. We particularly enjoyed the delicious breakfast and the charming, peaceful ambiance of the courtyard which was a relaxing retreat from the bustling downtown area.

The parking situation could have been improved as guests were required to pay for parking.

I had a fantastic stay at this hotel. The location was perfect, with plenty of shops and restaurants within walking distance. The hotel facilities were top-notch, and the cleanliness of the rooms was impeccable. The staff provided excellent service and were friendly and attentive throughout my stay. The breakfast was delicious and had a wide variety of options to choose from. this hotel exceeded my expectations in every aspect.

Nothing all excellent.

The hotel's location in old Shanghai was ideal, with plenty of good shops and restaurants within walking distance. The cleanliness of the hotel exceeded my expectations, as everything was spotless and well-maintained. The staff at the hotel provided exceptional service, always going above and beyond to assist me. The hotel facilities were top-notch, and I particularly enjoyed the free mini bar in my room.

Almost perfect, but there were no major downfalls to mention.

I had an amazing stay at this hotel. Everything was perfect, from the cleanliness of the rooms to the excellent hotel facilities. The location was ideal, right in the heart of downtown, with convenient transportation options nearby. The breakfast provided was delicious, with a wide variety of options to choose from. The staff were extremely friendly and helpful, always going above and beyond to ensure a comfortable stay.

Nothing bad to say.

Authentic heritage, attentive staff, clean rooms, warm service, free mini bar, fantastic experience.

Couldn't stay longer.

You can easily explore the area and find great places to eat. The hotel itself is well-designed and the rooms are very comfortable. The service is exceptional, with friendly and attentive staff. The breakfast is delicious, with options like wonton soup that you won't want to miss. The hotel also has great facilities, including a library, and the flower decorations add a touch of elegance to the ambiance.

Some frontline and entry-level staff lacked proper training, resulting in occasional cold or rude interactions with guests.

The Chinese and French staff were kind and patient, attending to all unexpected situations. The ambience had an old-world feel and the staff were attentive, constantly going above and beyond to help. The location was perfect, with plenty of shops and restaurants nearby. The hotel room was well-designed and comfortable.

Can't fault the property in any way.

The location of Capella Shanghai, Jian Ye Li is perfect, with plenty of shops and restaurants within walking distance. The hotel room is beautifully designed and incredibly comfortable. I loved spending the entire day in the hotel without getting bored. And the wonton soup at breakfast was absolutely delicious!

The luxurious amenities and exceptional service at this hotel definitely exceeded our expectations. The spa, sauna and Turkish bath were incredibly relaxing, while the massage and head massage left us feeling rejuvenated. The garden area provided a tranquil escape and the exclusive room advantages made our stay feel even more special. We were impressed with the restaurant's continental breakfast, as well as the in-room breakfast option. The bar/lounge area served delicious cocktails and the snack bar offered a variety of tasty options. The location advantages were perfect for exploring the area on foot.

While the majority of the staff at this hotel were professional and accommodating, there was one minor issue with a member who seemed untrained and lacked knowledge of the surrounding area. However, this did not detract from the overall experience and we were still able to explore on our own.

This hotel fulfilled all my luxurious needs with its exclusive amenities. The service was impeccable, making me feel valued and important. The Spa & wellness centre with its sauna and Jacuzzi were perfect for unwinding, and the full body massage left me feeling relaxed and refreshed. The spa lounge was a perfect setting to unwind in a calm atmosphere with a steam room and Turkish bath. The beautiful garden area added a touch of nature and elegance to my stay, perfect for enjoying a head massage.

The only minor issue was that the snack bar was sometimes busy, which meant waiting for my order. However, this was a minor issue compared to all the luxurious benefits of this hotel.

I had an amazing stay at Capella Shanghai, Jian Ye Li. The rooms were clean, comfortable and beautifully designed. The location was perfect, with plenty of shops and restaurants within walking distance. The staff were kind, patient, and went above and beyond to ensure my needs were met. The breakfast options were diverse and delicious. I highly recommend this hotel for anyone visiting Shanghai.